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  1. Telly Help Center
  2. Troubleshooting My Telly

Troubleshooting My Telly

  • I’m getting a “Pair Your Telly To Keep Watching” Message
  • Telly stuck on updating
  • I can't connect to Wifi
  • I'm trying to reset my password but I don't get the reset email
  • I'm trying to reset my password, but the link isn't working
  • How to Submit a Bug You Encountered
  • How to Reboot Your Telly
  • How to Factory Reset Your Telly
  • How to Update Your Telly
  • How to find my Telly's Serial Number
  • How to Pair Your Telly Remote if it becomes unpaired
  • My Android dongle that came with Telly is not working
  • Tuner channel says: "This device does not have permission to play this broadcast"
  • There is no sound coming from my Android Dongle
  • No audio from my external soundbar - Optical and HDMI connections
  • A streaming app is not working
  • No Internet when accessing the Dongle Google Play App store
  • What do I select if I need to re-scan channels?
  • Audio & Video Not Synced? Here’s How to Fix It!
  • I lost an accessory, how do I get a new one?
  • Why do I have two Tellys showing up on my mobile app?
  • Why is my device using so much internet data?
Telly Help Center